Process Consultation Revisited: Building The He... -

Pay attention to how the client reacts to you.

Use mistakes (yours or the client’s) as learning moments. Process Consultation Revisited: Building the He...

This is the baseline for every interaction. Pay attention to how the client reacts to you

Understand the client’s culture and pace rather than forcing your own. Process Consultation Revisited: Building the He...

The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation

Good advice at the wrong time is useless.

The consultant should never take over the responsibility of fixing it.