If you already refunded them (e.g., minus shipping), provide that evidence to show good faith. 3. Seller Protections and "Covered" Transactions
Screenshots of the listing description and all communications with the buyer showing they were satisfied or that they did not read the description.
Essential for items over $\approx$$300–$750 (and often recommended for less).
Sellers are often treated as guilty by the bank, making evidence crucial.
Dealing with a chargeback (or "payment dispute") on eBay is a stressful scenario for any seller. When a buyer bypasses eBay’s Money Back Guarantee and goes directly to their financial institution—claiming "item not as described," "unauthorized transaction," or "item not received"—the process shifts from eBay’s control to the bank's, often leaving sellers worried about losing both their item and their money.
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