: Devices with water damage, cracked screens, or missing serial numbers may be rejected for trade-in. Preparing Your Laptop Before handing over your device, you are responsible for: Best Buy Trade In Program FAQs
Not all laptops are eligible for credit. Best Buy evaluates devices based on several criteria: does best buy buy used laptops
: The device is graded as Good , Fair , or Broken . To receive value, it usually must at least power on and function as expected. : Devices with water damage, cracked screens, or
: Including the original power adapter and cables can maximize your offer. To receive value, it usually must at least
: Use the Trade-In Estimator to get a preliminary value. If you accept, Best Buy provides a free shipping label. Once they receive and inspect the device, an e-gift card is typically sent within 5–9 business days. Eligibility and Value Factors
: Bring your laptop to a participating Best Buy location. An associate (often at the Geek Squad counter) will assess the device's condition and provide an immediate gift card if it qualifies.