To evaluate the reliability of a commercial insurance company, experts recommend reviewing several data points provided by organizations like the National Association of Insurance Commissioners (NAIC) :

: A legal requirement in most states to cover medical bills and lost wages for work-related injuries.

: Protects against lawsuits involving bodily injury, property damage, or advertising injury (libel/slander).

: Review recent J.D. Power rankings for small business satisfaction and claims experience. Strategies for Reducing Premiums Commercial Insurance | The Hartford

: Consult AM Best ratings to assess a carrier's ability to pay out long-term claims.

Businesses typically secure a combination of the following to manage operational risk:

: The NAIC market average is 1.0 . A score below 1.0 indicates the company receives fewer complaints than the average carrier of its size.