Unlike a traditional product warranty, this is a transaction-level safeguard. It covers the purchase price plus the original shipping costs for the vast majority of items on the site. How to use it: The 30-Day Window
: You didn't receive the package within the estimated delivery window. buyer protection policy ebay
While the protection is strong, it isn't universal. There are notable exclusions and "traps" that can leave you empty-handed: Unlike a traditional product warranty, this is a
: eBay's automated bots often close "Item Not Received" cases instantly if tracking shows delivery to the correct city. Unlike a traditional product warranty
While buyers enjoy high levels of protection, sellers often feel the policy "heavily favors" the buyer. To protect yourself as a seller: