Alicia Keys - You Don't Know My Name (official Video) May 2026

: Alicia Keys plays a waitress at a local diner (filmed at the real Pan Pan Diner on 135th Street and Lenox Avenue).

The music video for (2003) tells a romantic, nostalgic story set in Harlem, New York City . Directed by Chris Robinson , it is often described as a "Harlem Love Story". Plot Summary Alicia Keys - You Don't Know My Name (Official Video)

: The story features a flashback or parallel scene at a house party where the two cross paths during a tense moment, a visual homage to the film Cooley High . : Alicia Keys plays a waitress at a

: It is revealed that the phone call and their blossoming romance were only in her head. The video ends with Michael leaving the diner without ever knowing her name, his business card still sitting untouched in a bowl as she watches him walk away. Key Locations & Cast Plot Summary : The story features a flashback

: In a famously debated scene, Michael routinely orders the "fish special" with a side of hot chocolate. To impress him, Alicia's character uses milk and cream instead of the tap water her manager prefers.